PRIVACY POLICY
GoTo Entertainment and
its family of sites believe in committing to strong business practices.
First and foremost we are committed to you and your privacy. GoTo
Entertainment has created this Privacy Statement for its website,
GoToCasino.com.
GoTo Entertainment HTTP
strive to ensure that it provides an accountable and secure gaming and
banking experience.
Our Customer, can be
confident that in playing on this site your personal details and
financial information are kept private and are not misused.
We are proud of our
reputation for fair play and our technology ensuring the secure transfer
of funds. GoToCasino.com uses various processors for all financial
transactions. The information relating to each transaction is protected
by our unique encryption system. For more information on this visit our
Secure Banking section on our website.
Your account and up to
date financial information relating to your account is assured as
GoToCasino.com records of all your transactions. We provide you with a
fully transparent comprehensive audit trail on all games you play
detailing the sums wagered, won or lost. We believe that this will give
you absolute confidence in all your dealings with GoToCasino.com
GoToCasino.com respect
your choice to play our games are wish to ensure your total privacy. We
guarantee that access to your information is restricted to you by your
unique user name and password. Your customer details are stored and
managed under the strictest supervision. We adhere to the stringent
tests set out by the Data Protection Agency in England, verified by
Thawte to ensure your peace of mind.
For further information
on how GoToCasino.com uses, protects and stores information we receive
from our site visitors and our customers do not hesitate to contact our
Technical team by sending an email to
CS@BetGoTo.com.
GoTo Entertainment
believes that good business relationships are built over time by way of
honesty and trust. That is why the privacy of your information is
extremely important for us and to our members. Simply put, we are
committed to protecting your privacy so that your experience with GoTo
Entertainment is a pleasant and secure one.
This site has security
measures in place to protect the loss, misuse, and alteration of any
information you give us. Through state of the art equipment and strict
in-house polices you and your personal information will always be safe
and secure.
Our policy at GoTo
Entertainment is that all personal information you provide, such as your
name, postal address, e-mail address, telephone number, and credit card
number, is private and confidential. Your personal information is stored
in a secure location and is accessible only by designated staff. All
information is for internal purposes only, including the information our
web site tracks concerning visits. While we compile statistics that show
the daily number of visitors to our site, this information is used only
to help better serve our members.
We operate using IP
addresses to help diagnose problems with our servers. Your IP address is
used to help identify you and your wagering account.
GoTo Entertainment also
logs IP addresses for system administration purposes. IP addresses are
logged to track a user's session. This gives us an idea what parts of
our site users are visiting. We do not link IP address to anything
personally identifiable. This means that a user's session will be
tracked, but the user will remain anonymous. However in cases of
suspected fraud, it is possible for our system developers to review
these log files and correlate them with individual player accounts and
thereby establish with a high degree of certainty what happened and who
was involved.
Each e-mail will give
you specific instructions about how to remove your name from our mailing
list. If you wish to stop receiving our promotional e-mails, simply
follow the instructions at the bottom of each e-mail.
Our online surveys,
emails, and contests ask visitors for contact information such as name,
email address, and other miscellaneous details. The information and
statistics we receive are used solely to provide better service to our
customers. It will not be shared, rented, sold, or distributed in any
manner to any other person, company, or organization.
This site contains
links to other sites. GoTo Entertainment is not responsible for the
privacy practices or the content of such Web sites.
In return for this
guarantee of privacy, we ask that customers are ready to provide
security information in all correspondence with GoTo Entertainment and
that this information is kept completely confidential at all times. This
includes customer's account ID and password. We also reserve the right
to request proof of identification.
GoTo Entertainment will
also want to offer promotions to clients who use the web site. To assure
the quality of client communications, GoTo Entertainment provides
clients with the opportunity to "opt-in" to weekly newsletters. However,
there is a certain minimum level of communication needed for a client to
play effectively with GoTo Entertainment so everyone with an account
will get some notices and promotional emails.
If a client needs to
change their address, email address and/or telephone number, they should
submit their changes directly from the GoTo Entertainment web site
(under Our INFO CENTER/Contact Us" or by calling 1-800-432-2878). New
information will be verified with card-issuing banks and updated
accordingly. Clients must ensure that card-issuing banks have their new
address and phone number PRIOR to submitting their Profile Updates.
A client who loses
their account login information may retrieve it via "Forgot My Log-in
Info," found on the login screens of the GoTo Entertainment web site, or
by clicking on the relevant FAQ in the Help section. All changes made to
account holder information, whether done on-line or by telephone, are
logged. It is our policy not to change an account holder's name unless
we have an official name change notification on file (e.g. marriage
certificate, notice of name change).
We are strongly opposed
to internet Spam. We DO NOT Spam. The only emails sent are to registered
members of GoTo Entertainment or its family of sites. We will
occasionally send mailers via third party affiliates, however ONLY if
those affiliates have asked their client base to OPT IN and receive
third party email.
For any other questions
about this privacy statement, the practices of this site, or your
dealing with the web site, you can contact us between 8 AM and 12 AM ET,
seven days a week using any of the following methods:
1-888-333-PLAY (7529)
CS@BetGoTo.com
You can also reach us
via postal mail at:
Customer Service
Department.
GoTo Entertainment
Edificio Torre del Este
Building, 7th Floor.
San Pedro, San Jose
Costa Rica